Frequently Asked Questions

The Tangerine Store is a premium home décor and gifting brand rooted in India's craft heritage. We specialise in natural agate stone décor, crystal glassware, brass tableware, handcrafted ceramics, and personalised gifts — all made in India and finished to the highest standard.

Our team designs and manufactures out of Noida, India. Every product is handcrafted and ships directly from our warehouse.

Yes. We offer personalisation on a range of products including plaques and signs, table signs and letters, drinkware, and table décor. You can add names, dates, coordinates, or short messages. Visit our Personalise collection to see all available options.

Personalised orders are processed within 7–10 business days before shipping. Please allow additional time around peak seasons. Because personalised items are made to order, they cannot be returned or exchanged — please double-check all names and spellings before placing your order.

Yes. We use food-grade lacquers and polishes across our agate, ceramic, and crystal range. Trays, platters, mugs, and glasses are all food-safe. Our agate pieces are for serving and styling — not for chopping or cutting.

Wipe with a soft, damp cloth. Mild soap and warm water works for light cleaning. Avoid harsh chemicals, abrasives, or soaking. Hand-wash only — keep agate away from dishwashers.

Brass develops a natural patina over time — this is part of its character. To clean, wipe with a dry or slightly damp cloth. For deeper cleaning, use a small amount of brass cleaner. Avoid leaving brass in water or damp conditions.

Our ceramics with metallic finishes (gold, brass, or copper plating) are not microwave-safe and should be hand-washed. Unfinished stoneware mugs may be dishwasher-safe — please check the individual product page for specific care instructions.

Natural agate varies in colour, veining, and pattern — that's what makes each piece one of a kind. The colour family will match the photos, but the exact pattern will be unique to your piece.