Return & Refund Policy
We accept returns up to 10 days after delivery and refund the full order amount.
What we can accept back
- Unused, with no visible signs of wear
- Tags still on
- In its original product packaging
How to start a return
- Sign in to your account, open My orders, select the order and click return. To return part of an order, or if you run into any difficulty, write to us and we will start it for you.
- Our courier then schedules a pickup from your address. There is no shipping label to print.
- Pack the piece in its original packaging and keep it ready for the courier to collect.
If your order arrives damaged
Damage is handled separately, and faster. Email support@thetangerinestore.com within 24 hours of delivery with your order number and photographs of the item. We look at these case by case and will work with you to put it right.
Refunds
Refunds are processed within 24 hours of the returned item reaching our warehouse. Your bank may then take up to 10 working days to credit it.
What cannot be returned
Personalised and customised products are final sale. They carry your own names, dates or wording and cannot be resold, which is why we send a design preview by email for your approval before anything is made.
Anything else
Write to support@thetangerinestore.com. We may ask for photographs of the item you wish to return.